User Guide

Check availability for your desired date on the reservation page.
To request optional items such as bike bags, please contact us via the Contact Us page.
For guided tours, support car reservations, or other inquiries,
feel free to reach out through the same page.

If you are paying locally, please pay at the store upon arrival.
Only Japanese Yen (JPY) is accepted for cash payments.
We accept credit cards and e-money.

Look for the signboard in front of the store.
When you arrive, use the intercom next to the door to call a staff member.
If you would like to store your luggage, please let us know.

After checking your ID, our staff will give a brief explanation of the bike’s features and how to use it.
If you are using additional options, we will hand them over to you.

Enjoy cycling in Kyoto safely and comfortably!
In case of a breakdown or accident, please give us a call.
Although we are not able to provide on-site repair or pick-up, we’ll do our best to advise you on how to resolve the situation—
such as recommending a nearby bike shop or helping you return the bike to our shop.

Please return the e-Bike to the location where it was rented.
If you wish to return it after 5:00 PM, please contact us in advance.
We also offer bicycle transfer between hotels.